Professional Work Experience

CPAP.com Stafford, TX

Jun 2014 Sept 2017

Managed and updated all systems or technology used by employees or contractors
Reviewed and documented security breaches and strove to mitigate future incidents
Provided end user documentation
Assisted the Help Desk with resolving escalated support issues
Researched, deployed, and helped maintain a new picking system in the company’s distribution center utilizing handheld barcode readers and an accompanying Android application

Jun 2013 Feb 2014

Provided immediate, around-the-clock technical support to customers, end users, and system administrators
Coordinated with sales team members to develop pre-implementation system designs to fit each prospective customer's needs and expectations
Implemented and integrated customer systems which utilized a variety of HCSS's software offerings
Worked alongside quality assurance and development staff to identify and resolve software defects, which may have otherwise prevented or delayed a successful implementation
Reviewed internal systems and provided feedback and recommendations for redesigning both an employee development website and a pre-employment testing website

Aug 2010 Mar 2013

Managed communications with senior leaders, customers, and business partners; including providing timeline deliverables and progress updates
Designed and implemented workflows, using a variety of technologies, in order to replace expensive manual processes with automatic, logic driven alternatives
Customized and/or integrated various document management systems in order to meet our customer's business requirements (Hyland OnBase and FileBound)
Ensured that internal computer systems and network devices functioned efficiently and securely; to support the organization's information technology needs, which included system design, integration, formal testing, and all transitions into production
Developed and implemented Microsoft SharePoint site which housed all customer documentation and sensitive internal files
Migrated Microsoft Exchange and SharePoint systems to their hosted Microsoft 365 equivalents

Jan 2009 Oct 2009

Performed installations, technical diagnostics, security hardening, and maintenance of computers and related equipment within the company's computer network
Purchased necessary IT equipment and software for all departments
Assisted in planning future projects and forecasting hardware needs
Maintained VoIP telephony system for all internal clients
Remained on-call 24/7 for afterhours troubleshooting and emergencies

May 2007 Dec 2008

Supported various technical devices for faculty, staff, and students
Responded to service calls regarding technical assistance requests
Diagnosed and repaired or replaced malfunctioning equipment and software, including troubleshooting for Windows XP, Windows Vista, Mac OS X, and Linux based clients and servers
Maintained records for hardware malfunctions, technical work performed, and physical inventory purchases

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